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Validated Lead Group

Validated Voice Concierge.

A concierge that routes by need, not just ZIP.

The concierge greets the caller, confirms the service they’re calling about, learns whether it’s an install, a repair or a tune-up, captures the equipment and symptom in the caller’s own words, confirms the ZIP code digit by digit, and hands off warmly to a matched local provider — typically inside ninety seconds of conversation.

Call the live HVAC demo · +1 (571) 582-2373

Live demo. You’ll speak with Skyler, our HVAC concierge. No provider will be dispatched.

THE CALL PATH

From greeting to a need-matched handoff.

01 · Greeting

“Hi there, I’m Skyler. I see you’re calling about heating and air — is that right?”

02 · Triage

One question: a new system, or trouble with the one you have?

Install path

Unit type, if known. Is installation included? The concierge affirms the caller’s answer.

Repair or tune-up

What’s going on, and what kind of system? One symptom acknowledgement, never a diagnosis.

03 · Equipment gate

Ductless or mini-split, window, portable, evaporative, PTAC or parts-only requests receive a courteous refer-out: “That’s not something we handle on this line.” Everything else continues.

04 · Intent extraction

Captured silently: job type · unit type · problem description · urgency tier · replacement signal · first and last name · ZIP, read back digit by digit.

05 · Need-based routing

The Validated Knowledge Base matches service category × equipment handled × job type × urgency × ZIP to the provider that actually does this work, here, now.

06 · Warm handoff

“Perfect, just a couple of quick things before I connect you.” Then a live transfer to the matched provider.

WHY NEED-BASED ROUTING

ZIP-only routing sends a ductless install to a furnace shop.
The concierge captures the job before it routes — so the buyer gets a call they can close.
Every call carries its extracted intent, consent capture and routing decision as a record.

Calls are answered by a virtual assistant that identifies itself as such when asked. Callers can ask to be removed at any time. Consent is captured and stored with the call record. See the TCPA Consent Disclosure.

Answers, validated.

It answers an inbound call, confirms the requested service, captures the job type, equipment, symptom, urgency and ZIP code, and makes a warm handoff to a matched provider.

READY WHEN YOU ARE

Build your next performance channel.

Whether you are acquiring customers or connecting media to direct demand, Validated Lead Group is built to support measurable growth.

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Your next connection. Validated.